We’re sure you’ll be happy with any purchase you make from us, however, you may return any items for a full refund as long as it is returned to us within 30 days from the date of despatch.
Any items returned MUST include a copy our returns form (see below). If you return items without paperwork you will not receive a refund as we will have no information as to who the items are for. If you require an exchange for a different size please place a new order.
Any items must be returned in an unused/unworn condition, in their original packaging and with all additional labels and tags intact. We reserve the right to refuse a refund if these conditions are not met or the quality of the item(s) returned is impaired in any way. We cannot refund/exchange any items that have been personalised or customised unless they are faulty. This includes ALL club articles.
Please be aware that TK Hockey UK Ltd will not cover any return carriage costs, unless the product is clearly faulty or has been sent as a result of our error (you received an incorrect or defective item, etc.). In the case of faulty items, we will inspect upon receipt and reserve the right to withold the return costs if we cannot find any fault with the article(s). Any items ordered that are not the correct size, please be aware that you are responsible for the return carriage charges. If you wish to exchange an item(s) for an alternative, you will be required to cover this further carriage cost and will need to place a new order again via the website.
If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 30 day returns period or is faulty.
Returns – TK Hockey (UK) Ltd
Unit 8, Castlegate Business Park
Please download and complete a copy of our Returns Form with any items you wish to return.