Privacy Policy

TK Hockey UK Ltd – Privacy Policy

1. Who we are
TK Hockey UK Ltd (“we”, “our”, “us”) is committed to protecting your personal data. We are the data controller for all personal data collected through our website, www.tkhockey.co.uk, or otherwise in the course of our business.

Registered office: TK Hockey UK Ltd, 8 Castlegate Business Park, Old Sarum, Salisbury, Wiltshire, SP4 6QX
Company number: 03788192
Email contact: enquiries@tkhockey.co.uk

2. What personal data we collect
We collect and process the following personal data:

  • Name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Payment details (processed by third parties – we do not store card data)
  • IP address and browser/device info
  • Order history
  • Basket contents (temporarily stored)

3. How we collect your data
We collect data directly when you:

  • Place an order
  • Register for an account or check out as a guest
  • Subscribe to our newsletter
  • Contact us
  • Use our website (via cookies or analytics tools)

4. How and why we use your data
We use your data to:

  • Process and deliver your orders
  • Communicate order status and updates
  • Respond to your enquiries
  • Send marketing emails (with consent)
  • Improve and personalise your experience
  • Analyse website use (via analytics tools)
  • Track basket contents (for convenience)
  • Manage customer relationships and sales interactions (via CRM)

Legal bases under UK GDPR:

  • Performance of a contract
  • Legal obligation (e.g. accounting records)
  • Consent (e.g. for email marketing)
  • Legitimate interests (e.g. improving service)

5. Sharing your data
We may share your data with:

  • Payment processors: Stripe, PayPal, Klarna
  • Marketing providers: Mailchimp, Superchat
  • Analytics and advertising providers: Google Analytics, Google Tag Manager, Meta Pixel, Twitter/X Ads
  • CRM platform: Pipedrive
  • Website platform and plugins: WooCommerce
  • Delivery services

Each third party is contractually obligated to safeguard your data and comply with the UK GDPR.

6. International data transfers
Some data may be transferred outside the UK, such as to the US (e.g. Mailchimp, Meta, or Pipedrive). Where this occurs, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs).

7. How long we keep your data
We retain:

  • Order data: 7 years (for accounting/tax)
  • Marketing consent: until unsubscribed or after 2 years of inactivity
  • Basket contents: up to 30 days

8. Your rights
You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (in certain cases)
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Marketing
We will only send marketing emails with your consent. You can unsubscribe at any time using the link in our emails.

10. Security
We take appropriate technical and organisational measures to safeguard your data, including SSL encryption, access controls, and secure third-party service providers.

11. Contact us
For privacy-related questions or data requests, please contact:
Email: enquiries@tkhockey.co.uk
Address: TK Hockey UK Ltd, 8 Castlegate Business Park, Old Sarum, Salisbury, Wiltshire, SP4 6QX

12. Changes to this policy
We may update this Privacy Policy occasionally. Changes will be posted on this page and, where appropriate, notified by email.